Citrix Printing Challenges… A Customer’s Perspective

We have had a few Kyocera printer driver problems as it relates to the Citrix environment.  We bought 2 Kyocera FS-4000DN printers and one Kyocera FS-4020DN.  The Kyocera FS-4020DN would intermittently freeze in the middle of a print job sent to it by a Windows client or a Citrix client.  The Kyocera FS-4000DNs had formatting problems including minimum margin settings, correct landscape or portrait orientation, and correct fonts.  The minimum margin setting would produce print jobs where the last character and a half on the right side would be off the page.  The same print job sent to an HP Laserjet printer or Lexmark printer would all be on the page.  Some Crystal Reports executed through Citrix would not respect the default orientation setting.   Also some Crystal Reports and some Excel spreadsheets would have incorrect fonts or graphics.  We found the Kyocera FS-4000DN KX driver was able to fix most of the formatting problems.  However the Kyocera KX driver is not as stable as the Kyocera FS-4000DN driver.  Occasionally the drivers will corrupt and the print queue in the Citrix session becomes unresponsive.  An administrator must remove the driver from the Citrix servers and the print server and reinstall them.  Our experience with Lexmark devices has been rock solid.  We have deployed Lexmark X646, Lexmark X651de, Lexmark X654de, Lexmark X658de, Lexmark T652, Lexmark E260, Lexmark E460, and a Lexmark C534 with no formatting problems and no stability problems.  The cost per print for the Lexmarks may not be as low as the Kyocera’s but the fact that they have zero administrative problems more than makes up for that.